FAQs

What's my size?

Our sizes range from small to x-large for most styles. Each product card provides information to help you choose the best fit based on your usual cup and dress size. For detailed size charts and international sizing, please check out our size guide here.

I’m worried my order won’t fit

Ordering clothes online can be tricky, but we're here to assist you in finding the perfect fit. Sizes may vary between designs, so refer to each product for specific information. Feel free to reach out via chat or email us at hello@underthebondisun.com for personalized sizing advice. Plus, most of our lingerie sets come with adjustable straps, and for those that don't, you can choose different top and bottom sizes at no extra cost!

How do I care for my products?

For long-lasting allure, we recommend gentle hand washing or machine washing within a protective bag. For detailed care instructions, please visit our Care page. Please follow these guidelines to preserve the beauty of your lingerie. Damaged lingerie due to incorrect washing cannot be refunded. Store your lingerie in the provided bag or a separate drawer from your regular underwear.

When will my order be shipped?

Orders placed from Monday to Friday are shipped the next day, including express items. Orders made on Fridays after 12 am, Saturdays, Sundays, or public holidays will be shipped the next working day. During busy holiday periods, orders might experience a 2-day packing delay. Please allow for longer shipping times due to peak periods with our shipping partners.

All orders are shipped with Australia Post.

Once your order has been packed and posted, we will email you to let you know it’s on the way and the tracking number.

Pre-ordering

We use an intentional pre-ordering model to reduce waste and ensure high quality.

Every month, we open pre-orders for certain items, indicating the pre-ordering closing date and shipping date.

If you purchase on pre-order, your item may take 10 days to 3 weeks to arrive.

What payment methods do you accept?

We use Shopify secure payment gateway for safe transactions. We accept credit cards, Visa, Mastercard, AfterPay, and PayPal. All prices are displayed in Australian Dollars ($AUD).

Shipping Rates (All prices in Australian Dollars)

Orders under $250 have a $11 shipping fee, while orders over $250 enjoy free delivery. Once your order is shipped, we'll send you the tracking number.

I entered the wrong address at checkout! (Or) Paypal won’t let me update my address!

No need to worry! Just email us at hello@underthebondisun.com.au within 12 hours of placing your order with your name, order number, and correct address. We'll ensure your order reaches you safely.

What's your returns and exchange policy?

Enjoy a 21-day window for returns or exchanges. Finding your ideal style and fit is our priority. Read more here.

Thanks for visiting the UNDER THE BONDI SUN shop! If you can't find an answer to your question below, live chat us or email and we will be happy to help.

hello@underthebondisun.com

Thank you,

Viv